Cancellation policy

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days:
In the case of a contract of sale, from the date on which you or a third party other than the carrier designated by you took possession of the goods.

In the event of a contract for multiple goods ordered under a single order and delivered separately from the date on which you or a third party named by you are delivered, who is not the carrier who took or has taken possession of the last goods. In the case of a contract for the regular delivery of goods over a fixed period of time from the date on which you or a third party designated by you took possession, who is not the carrier, has taken or has taken possession of the first goods.

In order to exercise your right of withdrawal, you must inform us (Neurofelix Handels GmbH, c/o Esanum, Schönhauser Allee 45 A, 10437 Berlin, support@neurofelix.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse a refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier. You have the goods immediately and in any case no later than within fourteen days from the day on which you inform us of the revocation of this contract, to the following address:
Neurofelix Handels GmbH c/o DHL Home Delivery GmbH
Vor der Hecke 12, Tor 500
D 34355 Staufenberg
The deadline is met if you send the goods before the expiry of the fourteen-day deadline. We bear the costs of the return of the goods
They shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary to examine their nature, properties and functionality.

Revocation form

If you wish to cancel the contract, please fill out this form and return it to us.


An: Neurofelix Handels GmbH c/o Esanum, Schönhauser Allee 45 A , 10437 Berlin support@neurofelix.com
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
- Ordered on (*)/received on (*) ______________________________

- Name(s) of consumer(s): ______________________________

- Address of consumer(s):
______________________________

______________________________

______________________________

- Signature of consumer(s) (only for paper communication):

______________________________

- Date:
(*) Please delete as applicable.

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